Canopy Claims FAQs

When an incident happens you’ll be able to quickly submit the details and get your claim underway.  

1. Log into your policy account and select Claims from the site menu.
2. Select the ‘File New Claim’ button and get started.
3. Complete & Submit a brief questionnaire with the incident details.
4. Save your claim confirmation email.
5. Watch for follow-up requests from your assigned claims adjuster.

When filing a claim, be prepared to provide the date and a description of the incident, loss or damage, as well as the location where it occurred. If applicable, you may also include a police or fire report number to support your claim. Our online form will guide you through the brief filing process.

After filing a claim, you should:

• Keep copies of all correspondence.
• Document any additional expenses incurred as a result of the loss.
• Login to your policy account to check on the status of your claim.
• You’ll be assigned an Adjuster who will review your claim. Please keep their contact information and respond promptly to all requests to help the claim process along. 

Renters insurance typically covers:

• Personal property: Loss or damage to your belongings due to covered perils such as fire, theft, and water damage.
• Liability: Protection against legal claims if someone is injured in your rental property or if you accidentally damage someone else's property.
• Additional living expenses: Example, costs incurred if you need to temporarily relocate due to a covered loss or damage.

Renters insurance generally does not cover:

• Damage caused by natural disasters such as earthquakes or floods (unless additional coverage is purchased).
• Damage to the rental property structure (covered by the landlord's insurance).
• Wear and tear or maintenance-related issues.

Each claim is unique to the incident where loss, theft, fire, or injury occurred, as such they are evaluated individually. Depending on the complexity of the incident, the review period timeframe will vary. For information on your claims login to your policy account to check the status.
 

Once your claim is approved your payment is typically processed in 2 weeks or less.